Smartcom integrated a unified communications solution, based on Microsoft’s Skype for Business, with the existing legacy voice infrastructure, including providers trunks, the bank’s call center, etc.  In addition, we developed a software add-on which enhanced the functionality of Skype for Business and enabled easier and customer-specific management of the SfB features.

The bank was able to offer needed unified communications features for some of its users without having to alter the entire voice infrastructure. At the same time, the ease of manageability was preserved without additional burden on the internal IT organization.