Professional Services


Modern optical transport technology is a true work of wonder. Vendors are constantly pushing the capacity limits of fiber to new levels. But all this power has to be harnessed to serve a simple purpose. Yours.

That’s when you need Smartcom’s team of experienced optical engineers.

We have a globally deployable team that has implemented hundreds of transport infrastructure projects, including subsea termination stations in Europe, Asia, Africa and the Americas.

What sets us apart

  • We always keep an eye on the overall business objective for the infrastructure project
  • The engineers in our team combine both subsea and terrestrial optical networks expertise
  • We can understand and fit within the work process of the customer and follow internal procedures strictly
  • We apply thinking and execute to an obsessive level of detail
  • We typically complete projects faster and at a higher quality than customers expect

We can execute and manage the full lifecycle of optical transport infrastructure. Our portfolio of professional services includes:

Planning

  • Understand the customer requirements
  • Detailed work planning
  • Detailed BOMs, POWs and MOPs
  • Smart resource utilization

Deployment

  • Site survey
  • Procurement of materials
  • Installation
  • Commissioning
  • Span cleanup
  • Span alignment
  • Service migration assistance
  • Link acceptance and documentation

Project Engineer and Project Manager as a professional service.

Smartcom started building and integrating networks at telecommunications service providers more than 25 years ago. We know how to achieve carrier-grade scalability, functionality and dependability. We like to be on the sharp edge of network technologies and we do not baulk at strict service level agreements (SLAs).

No matter what the specific project challenges are, we have learned to apply two guiding principles to ensure repeat business from our customers:

  • Solve problems with out-of-box thinking and by mixing experience with creativity
  • Designs that address the total cost of ownership (TCO) over the full lifecycle of the solution


Smartcom can execute all typical phases that comprise the entire network lifecycle. Depending on project scope, at least one of the following is included:

  • Project Management
  • Business objectives and Requirements analysis
  • Planning
  • Design
  • Procurement
  • Integration
  • Deployment
  • Testing
  • Services Migration
  • Optimization
  • Monitoring and Management
  • Upgrades
  • Decommissioning

Telecom infrastructure is critical and hardware plays a central role. According to the EU Agency for Cybersecurity (ENISA) hardware failure is the number one cause of service disruptions (30% of the cases), ahead of engineering plagues such as power cuts, software bugs and faulty upgrades.

Hardware also takes a long time to fix because it typically has to be replaced physically. No wonder it accounts for 39% of all lost user-hours, according to the same source. (50% of the user-hours were lost due to natural phenomena).

Smartcom’s professional services for outsourced support and maintenance are specifically designed to tackle hardware failure and minimize its impact. Here is the full suite of services:

  • Help Desk
  • First Line Maintenance (FLM) and fault elimination
  • Advance hardware replacement
  • Software support
  • Spare parts management service
  • Planned and preventive maintenance
  • Test equipment rental

Our customers are service operators as well as OEMs. For the latter, we are able to fit seamlessly and transparently within the support procedures of the vendor.

Features and coverage:

  • 24x7x4: 24 hours a day, 7 days a week, 365 days per year, with 4 hours response time
  • Strict SLA monitoring and execution
  • Single point of contact
  • 7 service centres
  • 7 spare stock locations


Map of the geographical coverage

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Construction management requires specialized skills. The successful launch of telecom or data center facilities often requires experience with installing and maintaining network infrastructure. Our facilities team combines precisely these two skills to be delivered as an outsourced service.

We execute projects from business requirements to final handover. In essence, we undertake EPC (engineering, procurement and construction) contracts with our customers and manage the whole project lifecycle. Some projects require site preparation services only and have a more limited scope.

Each project typically goes through the following phases:

  • Project management
  • Subcontractor management
  • Technological design
  • Architectural design
  • Structural design
  • HVAC design
  • Electrical design
  • Fire safety: alarm and extinguishing systems
  • Procurement and logistics of installation materials and equipment
  • Construction and installation activities on site
  • Site acceptance and handover
  • As-Built documentation
  • Construction Waste Management Plan


Smartcom is registered in the Central Professional Construction Registry which is administered by the Bulgarian Construction Chamber.

We have completed successfully more than 200 sites on the territory of Bulgaria, including site preparation and full renovation or construction. Detailed information can be provided upon request.



Fire suppression and cable management systems at one completed site.

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Lighting above and climate control in the background.

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Double floor design and construction with some perforated floor boards.

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