Smartcom

CAREERS

Provider Service Core - Technical Support and Services Engineer

About Smartcom

Smartcom delivers sustained business value through smart and tailored application of world-class technology. With a team of 200 and 29 years of history, we provide solutions and professional services - from design to support - in transmission networks, IP networking and service applications for communications service providers and large enterprises in the EMEA region.

Provider Service Core

New technologies and standards such as 5G are transforming the service core of the telecom operators. Smartcom’s Provider Service Core team is unique.

We integrate leading vendor technologies to offer best in class solutions for Signaling and Policy, Network and Border Session Control, and Enterprise voice & unified communications. 

Оur customers often need custom functionality to deliver differentiated services. That is why we also offer custom development of Converged Telecom Applications and an App Store with several ready-to-implement apps.

Location: Istanbul, Turkey

Main Resposibilities

  • Provide pre and post-sales technical services and support for Smartcom solutions and products
  • Plan and execute conversions, cutover support, requirements recognition, solution topology discussions and other services as needed for product deployment
  • Provide installation support for Oracle Communications products (SBCs, OCCAS, OCCAS-SC) and other products, coordinate the installation work of others as needed
  • Work with customers to ensure technical compatibility with third-party products required for "turnkey" implementations
  • Complete large-sized implementation assignments (multiple Oracle product products and configurations)
  • Create HLD (High-level design) and LLD (Low-Level Design) Documents
  • Create, maintain and update detailed Statements of Work (SOW's), Methods of Procedures (MOP's), project plans and schedules of activities and deliverables
  • Support, create and execute customer acceptance test plans (ATP's)
  • Assist in the pre-sales, sales and post-sales cycles to understand the size and scope, customer requirements for complex service implementation of Oracle-based (and other) products including functional analysis, special feature requests analysis and implementation
  • Perform integration of network nodes and play the role for coordinating the activities and integration of network nodes and applications in IMS/SIP network

Technical Qualification Requirements

  • BS in Computer Science, Electrical Engineering or equivalent plus a minimum of 2+ years' experience in a technical work environment
  • Excellent problem solving/analytical skills
  • Excellent English
  • Strong oral and written communication skills. Must be able to clearly and effectively communicate work status, risks and issues with customers, colleagues and partners.
  • Must have very good knowledge of SIP/SS7/Sigtran/GSM MAP/TCAP/Diameter protocol knowledge.
  • In-depth knowledge and hands-on experience of emerging technology- SIP/Diameter used in 4G LTE/NGN and IMS/SIP environment.
  • Good Linux OS knowledge
  • Must have experience of working on telecom/enterprise projects for the deployment of SBC products and SIP applications
  • Working experience on Oracle Communications SBC (and any other Oracle CGBU product/s) is highly desired.

Personal Qualities

  • Ability to effectively interface with outside organizations and customers
  • Ability to interface with colleagues, peers, or other internal contacts on general problems associated with specific issues
  • Maintain a professional presence
  • Ability to provide relevant reporting and participate in daily stand-up calls with colleagues
  • Need to be autonomous and rigorous to successfully complete the tasks

We Offer

  • Work in a highly qualified team of professionals
  • Excellent working conditions
  • Dynamic job in a friendly team environment
  • Professional development

Are you interested in this position? Send your credentials to jobs@smartcom.bg.

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Telecommunications

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About Us

Contact Us

Bulgaria Headquarters
BIC IZOT, Building 1, Floor 3, Office 317
133, Tzarigradsko Chaussee Blvd.
Tel.: +359 2 9650650
office@smartcom.bg

Smartcom Turkey

Smartcom UK

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